Terms of Service

1. Agreement

These Terms of Service ("Terms") govern your use of all services provided by DP Vision, a company registered in Poznan, Poland, operating under the trade name dp.vision ("Studio", "we", "us", "our").

A binding agreement is formed when you ("Client", "you"):

• complete a purchase through our website checkout (powered by Stripe); or
• confirm acceptance of a project proposal in writing (including email); or
• make an initial payment (deposit or full payment) for any service.

By engaging our services, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

2. Definitions

• "Client" — the individual or entity purchasing services from dp.vision.
• "Studio" — DP Vision, operating as dp.vision.
• "Services" — all work performed by the Studio for the Client, including but not limited to brand design, web development, AI video production, AI training, and automation consulting.
• "Deliverables" — the final outputs produced by the Studio and delivered to the Client, such as brand identity files, website code, video files, training materials, and documentation.
• "Project" — a specific engagement between the Client and the Studio, defined by a scope of work, timeline, and price.
• "Brief" — the project requirements, objectives, and specifications provided by the Client.
• "Portal" — the dp.vision client portal, a secure web application for project communication, file sharing, and progress tracking, powered by Supabase.
• "Discovery Workshop" — a paid strategic session to define project scope, objectives, and creative direction before the main project begins.
• "Fast Track" — an optional add-on that prioritizes a project for accelerated delivery.
• "SOW" — Statement of Work, a document detailing the specific scope, deliverables, timeline, and pricing for a Project.

3. Services

dp.vision is an AI-native creative studio providing the following categories of services:

• Brand design: brand strategy, visual identity, logo design, brand guidelines, and brand collateral.
• Web development: website design, front-end and full-stack development, landing pages, and web applications.
• AI video production: AI-generated and AI-assisted video content for marketing, training, and corporate communications.
• AI training: workshops and training sessions on AI tools, AI workflows, and AI integration for teams.
• Automation and AI operations: workflow automation, AI tool integration, and operational efficiency consulting.

The specific scope, deliverables, timeline, and pricing for each engagement are defined in a project proposal or SOW issued after a Discovery Workshop or initial consultation. The accepted proposal or SOW becomes part of these Terms for that Project.

4. AI Disclosure

dp.vision uses artificial intelligence tools as a core part of its production workflow. By engaging our services, you acknowledge and consent to the following:

• AI tools used in production: we use AI tools including but not limited to Claude (Anthropic), GPT-4o (OpenAI), Midjourney, Runway, Sora (OpenAI), Kling, and Higgsfield to assist in the creation of deliverables.
• Human oversight: all AI-generated output is reviewed, refined, and approved by our human team before being delivered to you. AI assists our workflow — it does not replace professional judgment.
• Quality assurance: deliverables meet the same quality standards regardless of whether AI tools were used in their creation. The use of AI does not reduce the scope or quality of our professional obligations.
• Data handling: project briefs and creative materials may be processed through AI tools during production. We do not upload sensitive personal data (such as payment information) to AI tools. See our Privacy Policy for details.
• AI model ownership: the underlying AI models and their training data remain the property of their respective owners (Anthropic, OpenAI, Midjourney, etc.). Your ownership of deliverables is not affected — see Section 10.

If you require that specific deliverables be produced without AI tools, please discuss this with us before project commencement. This may affect pricing and timelines.

5. Ordering and Checkout

Services can be engaged through the following methods:

• Online checkout: select a service package or a la carte service on our website and complete payment via Stripe. Your order is confirmed upon successful payment.
• Custom proposal: for complex or enterprise projects, we issue a custom SOW after a Discovery Workshop or consultation. The project begins upon your written acceptance and receipt of the required payment.
• Fast Track add-on: available at checkout or as an addition to a custom proposal. Fast Track moves your project to the front of our production queue.

All orders are subject to our capacity. In rare cases, we may need to adjust timelines or decline an order due to scheduling constraints. If we cannot fulfill an order, you will be notified promptly and any payment will be refunded in full.

6. Pricing

• All prices on dp.vision are listed in US Dollars (USD).
• Prices are subject to change at any time. Changes do not affect orders already placed or proposals already accepted — those will be honored at the quoted price.
• Prices do not include applicable taxes (e.g., VAT for EU clients). If VAT applies, it will be shown during checkout or stated in the proposal.
• Additional revision rounds beyond the included two are billed at $150 per hour.

7. Payment Terms

7.1 Standard payment structure

• Orders of $7,000 or less: full payment is due upfront at the time of checkout via Stripe.
• Orders over $7,000: a 50% deposit is due before work begins. The remaining 50% is due upon delivery of the final deliverables.

7.2 Discovery Workshop

The Discovery Workshop is priced at $1,500, payable in advance. If you proceed with a project following the Workshop, the $1,500 fee is credited in full toward the project cost. If you do not proceed, the fee is non-refundable (the Workshop deliverables — strategy document, scope definition, recommendations — are yours to keep).

7.3 Enterprise clients

For enterprise clients with established billing relationships, we may issue invoices with net 14 days payment terms. This arrangement must be agreed in writing before the project begins.

7.4 Payment methods

We accept payment via credit card, debit card, and other methods supported by Stripe. All payment processing is handled securely by Stripe, Inc. We do not store your payment card details.

7.5 Late payment

Invoices unpaid after 14 days from the due date may incur a late fee of 1.5% per month on the outstanding balance. We reserve the right to pause work on any project with overdue payments until the balance is settled.

8. Revisions

• Every project includes two (2) revision rounds on the approved creative direction.
• A revision round is defined as a single consolidated set of feedback submitted by the Client within 5 business days of receiving a deliverable.
• Additional revision rounds beyond the included two are billed at $150 per hour, with time tracked and reported to the Client.
• Requests that constitute a change in scope — such as new pages, new features, a different creative direction, or additions not in the original brief — are not treated as revisions. These are quoted separately as additional work.
• Feedback not received within 5 business days of delivery will be considered approval of the deliverable.

9. Client Responsibilities

To ensure successful and timely project delivery, the Client agrees to:

• Provide a complete brief: supply all necessary content, brand assets, reference materials, and access credentials at the start of the project or as agreed in the SOW.
• Designate a point of contact: appoint a single person with decision-making authority who will serve as the primary contact for the project.
• Respond to review requests within 5 business days: provide consolidated feedback on deliverables within 5 business days of receipt. Delays in feedback extend the project timeline by an equivalent number of days.
• Ensure rights to provided materials: confirm that you have the necessary rights, licenses, or permissions to all content, images, and materials you provide to us. You are responsible for any intellectual property claims arising from materials you supply.
• Provide accurate information: ensure that all information provided (business details, brand guidelines, technical requirements) is accurate and up to date.

If delays on the Client side exceed 30 business days without communication, we reserve the right to consider the project paused and reallocate resources. Resuming a paused project may require a new timeline and, in some cases, additional fees.

10. Intellectual Property

10.1 Transfer of ownership

Upon receipt of full payment for a project, all intellectual property rights to the final Deliverables are transferred to the Client. This includes copyright, design rights, and any other applicable intellectual property rights in the final approved work. Until full payment is received, all rights remain with the Studio.

10.2 Portfolio rights

The Studio retains the right to showcase the Deliverables in its portfolio, case studies, website, and marketing materials, unless the Client has entered into a separate Non-Disclosure Agreement (NDA) with the Studio that restricts such use.

10.3 Studio tools and reusable components

The Studio retains full ownership of proprietary tools, code libraries, frameworks, templates, AI workflows, and internal methodologies developed by the Studio, including those used in the creation of Deliverables. The Client receives a perpetual, non-exclusive, royalty-free license to use these components solely within and as part of the delivered project.

10.4 Third-party assets

Deliverables may incorporate third-party assets such as stock images, fonts, icons, open-source libraries, and software frameworks. These remain subject to their respective licenses. The Studio will provide a list of third-party assets and their license terms upon request.

10.5 AI-generated elements

Deliverables may include elements generated or assisted by AI tools (see Section 4). Ownership of AI-generated elements within the final Deliverables transfers to the Client upon full payment, to the extent permitted by applicable law. The underlying AI models, their training data, and the AI tools themselves remain the property of their respective owners (e.g., Anthropic, OpenAI, Midjourney). The Studio makes no representations regarding copyright protection of AI-generated elements in jurisdictions where such protection is uncertain.

10.6 Rejected work

Work-in-progress materials, rejected concepts, unused design directions, and draft materials that are not part of the final approved Deliverables remain the property of the Studio.

11. Confidentiality

Both parties agree to keep confidential all proprietary, sensitive, or non-public information disclosed during the engagement ("Confidential Information"). This includes, but is not limited to: business strategies, financial data, trade secrets, technical specifications, client lists, and project details not yet publicly released.

Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was already known to the receiving party prior to disclosure; (c) is independently developed without use of Confidential Information; or (d) is required to be disclosed by law.

This confidentiality obligation survives the termination of the agreement for a period of 2 years.

If you require enhanced confidentiality protections, we are happy to execute a separate Non-Disclosure Agreement (NDA) before the engagement begins. Contact us at hello@dpvision.pl to arrange this.

12. Cancellation and Refunds

12.1 Cancellation before work starts

If you cancel a project before any work has commenced, you will receive a full refund minus any payment processing fees charged by Stripe (typically 2.9% + $0.30 per transaction).

12.2 Cancellation after work starts

If you cancel after work has commenced, you will receive a pro-rata refund based on the proportion of work not yet completed. We will provide a breakdown of completed milestones and the corresponding cost. Work completed up to the cancellation date will be invoiced and delivered to you.

12.3 Discovery Workshop

The Discovery Workshop fee ($1,500) is non-refundable once the Workshop has taken place. However, the full amount is credited toward any project you proceed with. The Workshop deliverables (strategy document, scope definition, recommendations) are yours to keep regardless.

12.4 Fast Track add-on

The Fast Track fee is non-refundable once work has begun on the accelerated timeline, as resources have already been reallocated.

12.5 Studio-initiated cancellation

If we cancel a project for reasons within our control, any unused portion of your payment will be refunded in full and all completed work will be delivered to you.

13. Limitation of Liability

13.1 Maximum liability

To the maximum extent permitted by applicable law, the Studio's total aggregate liability for any and all claims arising from or related to a Project shall not exceed the total fees actually paid by the Client for that specific Project.

13.2 Exclusion of consequential damages

The Studio is not liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to: loss of profits, loss of revenue, loss of data, loss of business opportunities, reputational harm, or cost of procurement of substitute services — even if advised of the possibility of such damages.

13.3 Warranty

The Studio warrants that Deliverables will materially conform to the approved brief and specifications for a period of 30 days after delivery ("Warranty Period"). During the Warranty Period, we will correct any defects or deviations from the agreed specifications at no additional cost. This warranty does not cover issues arising from: (a) modifications made by the Client or third parties; (b) use of Deliverables in a manner not contemplated by the brief; or (c) third-party services or platforms beyond our control.

13.4 No guarantee of outcomes

We do not guarantee specific business outcomes (e.g., revenue increases, conversion rates, traffic growth) resulting from our Deliverables. Our responsibility is to deliver professional-quality work that conforms to the agreed brief.

14. Force Majeure

Neither party shall be liable for delays or failure to perform obligations caused by events beyond their reasonable control, including but not limited to: natural disasters, pandemics, war, terrorism, government actions, power outages, internet service failures, or failure of third-party platforms (e.g., hosting providers, AI tool providers). The affected party must notify the other party promptly and make reasonable efforts to mitigate the impact. If a force majeure event continues for more than 60 days, either party may terminate the affected project with a pro-rata refund.

15. Termination

Either party may terminate an engagement by providing 14 days' written notice via email. Upon termination:

• The Client will pay for all work completed up to the effective date of termination.
• The Studio will deliver all completed Deliverables and work-in-progress for which payment has been received.
• Refund of any unused portion will follow the terms outlined in Section 12.
• Confidentiality obligations (Section 11) survive termination.

The Studio may terminate immediately (without the 14-day notice period) if: (a) the Client is in material breach of these Terms and fails to remedy the breach within 7 days of written notice; (b) the Client fails to make a required payment within 30 days of the due date; or (c) the Client engages in conduct that is abusive, threatening, or illegal.

16. Client Portal

During your project, you may be provided access to the dp.vision client portal. The following terms apply:

• Authentication: the Portal uses magic link authentication (passwordless) via Supabase Auth. Your email address serves as your login credential.
• Account security: you are responsible for maintaining the security of the email account used to access the Portal. Notify us immediately if you suspect unauthorized access.
• File uploads: files uploaded through the Portal (briefs, assets, reference materials) are stored securely in Supabase Storage with encryption at rest. You retain ownership of all files you upload.
• Access duration: Portal access is provided for the duration of the project plus 90 days after final delivery. After this period, your account and uploaded files will be deactivated and scheduled for deletion. If you need extended access, contact us before the 90-day period expires.
• Acceptable use: the Portal is provided solely for project-related purposes. You may not use the Portal to store, transmit, or distribute content that is illegal, harmful, or unrelated to the project.

17. Governing Law

These Terms are governed by the following framework based on the Client's location:

• EU/EEA clients: these Terms are governed by and construed in accordance with the laws of the Republic of Poland. The competent courts in Poznan, Poland shall have jurisdiction over any disputes.
• US clients: these Terms are governed by the laws of the Republic of Poland. In the event of a dispute, the parties agree to first attempt resolution through arbitration administered by an internationally recognized arbitration body, with proceedings conducted in English. If arbitration is not agreed upon, the courts in Poznan, Poland shall have jurisdiction.
• All other clients: these Terms are governed by the laws of the Republic of Poland. The competent courts in Poznan, Poland shall have jurisdiction.

Nothing in this section limits your rights under mandatory consumer protection laws in your country of residence, where applicable.

18. Dispute Resolution

In the event of a dispute arising from or relating to these Terms or any Project, the parties agree to the following resolution process:

1. Good faith negotiation: the parties will first attempt to resolve the dispute through direct, good faith negotiation for a period of at least 30 days.
2. Mediation: if negotiation fails, the parties may agree to submit the dispute to mediation. Mediation costs will be shared equally unless otherwise agreed.
3. Litigation or arbitration: if mediation fails or is not agreed upon, the dispute will be resolved through the courts or arbitration as specified in Section 17.

Notwithstanding the above, either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property rights or Confidential Information.

19. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

20. Entire Agreement

These Terms, together with any accepted project proposal, SOW, NDA, and the Privacy Policy, constitute the entire agreement between the Client and the Studio with respect to the subject matter hereof. They supersede all prior or contemporaneous oral or written agreements, understandings, and representations.

In the event of a conflict between these Terms and a signed SOW, the SOW shall prevail with respect to the specific Project it covers.

21. Changes to These Terms

We may update these Terms from time to time. When we do:

• The "Last updated" date at the top of this page will be revised.
• Active clients will be notified of material changes via email.
• Existing projects are governed by the Terms in effect at the time the project proposal or SOW was accepted. Updated Terms apply only to new engagements unless both parties agree otherwise in writing.

22. Contact

If you have questions about these Terms or need to discuss any aspect of your engagement, contact us at:

DP Vision (dp.vision)
Email: hello@dpvision.pl
Poznan, Poland